Refunds and Withdrawal
Last updated: 3 September 2026
The guarantee, in two lines
You have 14 days from the purchase date to ask for a full refund, even if you have already watched the lessons and downloaded the PDFs.
You do not need to give a reason and we will not ask questions.
Why we give this guarantee
The law allows the right of withdrawal to lapse when digital content is supplied immediately with the buyer's express consent. We could rely on that exception. We choose not to.
A course that needs to trap the buyer in order to sell is not worth what it charges.
How to ask
Write to info@soulifyoga.com from the email address you used for the purchase, with the word refund in the subject. If you have the purchase reference, add it; it helps but it is not required.
If you prefer, use the official model on the Withdrawal Form page. Any unambiguous statement works, including an email in your own words.
What counts is the date you send the request, not the date we read it.
When you get the money
We approve the refund within two working days of receiving the request, and never later than the 14 days the law allows.
From there the amount returns to the same card or payment method used for the purchase, usually within five to ten working days depending on your bank.
The refund is always for the full amount, taxes included. We keep no fees and no processing costs.
What happens to your access
Access to the lesson area is switched off when the refund is processed. You may no longer use the content and must delete any copies you downloaded.
If you want the course again later you will need to buy it again at the price in force then.
After the 14 days
After that period we no longer refund for a change of mind, because the digital content has been supplied in full.
You keep the rights the law gives you if the content is not as described: if the lessons do not match the description, do not open or are defective, you are entitled to have it put right, to a price reduction or to end the contract. Write to info@soulifyoga.com.
If a technical problem on our side stopped you accessing the course, we will fix the access or refund you, even outside the 14 day period.
Duplicate purchases and wrong charges
If you paid twice by mistake we refund the second purchase in full, with no time limit.
If you see a charge you do not recognise on your statement marked SOULIFYOGA, write to info@soulifyoga.com before opening a dispute with your bank: we will identify the purchase and, if the error is ours, refund it the same day.
Card disputes
We would rather sort it out with you directly. A bank dispute takes weeks and freezes the amount, while an email to info@soulifyoga.com is usually resolved the same day.
If you do open a dispute, we cooperate with Stripe and your bank and provide the record of the purchase and of the access delivery.