Complaints and Disputes

Last updated: 3 September 2026

Talk to us first

Almost every problem is solved with one email. Write to info@soulifyoga.com describing what happened and, where relevant, the purchase reference.

We reply within 24 hours on working days. If the request is a refund within the 14 days, we approve it without argument.

Portuguese electronic complaints book

As a service provider in Portugal we make the official complaints book available electronically. You can file a complaint at www.livroreclamacoes.pt/inicio.

The complaint goes to the competent regulator, which notifies us and follows up on the response.

Consumer protection authority

You can ask for information and support from the Portuguese consumer authority, Direcção-Geral do Consumidor, at www.consumidor.gov.pt.

Alternative dispute resolution

For a consumer dispute you may use an alternative dispute resolution body.

The competent body for our area is CNIACC, the Portuguese national centre for information and arbitration of consumer disputes, at www.cniacc.pt, which acts as the residual national centre.

The current list of all Portuguese consumer ADR bodies is available at www.consumidor.gov.pt.

If you live in another European Union country you may also use the competent ADR body there.

Note: the European online dispute resolution platform closed in July 2025 and is no longer available.

Courts

Portuguese law applies. As a consumer resident in the European Union you keep the protection of the law of your country of habitual residence and may bring a claim before the courts of your domicile.